VOC 采集监控台

Yeah, I only give her breast milk if we are at home during the day. I prefer to give her formula at night (as I found out she tends to sleep better) and while we are out (for logistics)

May I ask why you are giving formula if you have breastmilk?

We have a deep freezer but if that’s not an option for you, I would see if there’s a local hospital you can donate too. You could also go through unofficial channels and look for a local mother who might need the milk.

Time to buy a chest freezer!

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is there a reason you prefer to give her formula?

I’m not an oversupplier, but I’m having a lot of extra milk because we often prefer giving her formula. I don’t want to stop pumping because I’m 7weeks pp and want my milk to come in case I decide to give her my milk later on. What should I do with the extra milk? I froze some, but don’t have the freezer space to freeze all of it. Is donating it a thing? I’m in Australia fyi

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**1. Are you still getting the same type of traffic?** Compare the last 30 days vs. the previous 30 days: * Organic vs Direct vs Social vs Paid * New vs Returning visitors * Top landing pages **2. Has the conversion funnel changed?** Are people still: * Viewing products? * Adding to cart? * Reaching checkout? * Abandoning payment? A sudden drop at one stage usually points to where the problem is. **3. Did anything change around the date sales stopped?** Even something small like a theme update, app installation, pricing change, shipping rules, or payment gateway issue can have a bigger impact than expected. Since you mentioned last year's customers were mostly repeat buyers, I'd also compare **returning visitors** and **returning customer purchases** before assuming it's a website issue. I'd try to identify **what changed** before changing the site. The fact that traffic stayed stable but sales stopped is the biggest clue.

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you kind of buried the answer in your own comments: razorpay has been failing card payments at checkout for months. that's not a side issue, that is the sales drop. your revenue was mostly returning customers, and a repeat buyer who hits a failed payment once or twice just stops coming back. quietly. which matches "traffic fine, sales gone" exactly. pull your payment success rate from the razorpay dashboard. under 90% on cards means you're leaking money every single day. then give people a second way to pay so a card failure isn't a dead end. waiting for shopify and razorpay to stop blaming each other clearly isn't working, it's been months. a review app won't move anything here. trust wasn't your problem in march and it isn't your problem now.

Start with the funnel before assuming it is a trust or reviews problem. In Shopify analytics, compare sessions, added to cart, reached checkout, and completed orders from March versus now. Whichever step dropped is where to focus first. If add to cart dropped, your theme customization is the first suspect. Test on mobile and desktop in incognito. If checkout is the drop-off point, place a test order yourself and watch whether payment loads and shipping calculates correctly. On reviews, if the funnel check shows people are reaching product pages and adding to cart but not buying, that is when trust signals matter. [Junip](https://junip.co/p/partners?mref=uhdedfce) is a solid option for collecting and displaying reviews. But fix the funnel first or you will be solving the wrong problem.

Those 100+ visits per day… biggest question is are they bot sessions or human?

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Try doing test orders, and looking through your abandoned carts to see if you can identify any technical or setup issues.

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Compare to Shopify and Google Analytics, both sided abandoned cart or add to cart numbers are different. So which one should be more accurate ?

Do you have the same number of abandoned checkouts. Or are those gone too?

Hy in my case many time Razor pay did not accepted card payments. Actually before march as well almost on every checkout notification i realize that when the customers wants to checkout somehow the payment was failed. I already mailed about this issue with Shopify and also with the Razorpay team but instead of solving my issue they were pointing out to each others. That is why i left that problem like its not gonna solve from both side.

A sudden drop like that is usually easier to pin down by comparing the funnel than by staring at traffic. In Shopify analytics, look at sessions, added to cart, reached checkout, and completed orders before vs after March. If sessions are steady but added to cart dropped, I’d suspect the custom theme or a script change. If people are reaching checkout but not buying, check payment failures, shipping rates, taxes, and any recent gateway changes.

Thats good to hear man. Could you please tell me more details about cloude? Like how to start?

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I was in the same position. Used Claude to review site, fixed a whole bunch of issues, started getting orders again within a week or so.

In my case, Razorpay often failed to process card payments. Even before March, I noticed that many customers reached the checkout page but their card payments failed. I contacted both Shopify and the Razorpay support team several times, but instead of resolving the issue, each side kept saying the problem was with the other. Eventually, I gave up because it didn't seem like either of them was going to fix it.

I’d separate this into two checks: “is checkout broken?” and “did the quality of visitors change?” For Shopify, I’d check in this order: - place a test order on mobile and desktop, including shipping/tax calculation and payment - look at the last 20–30 abandoned checkouts and see where people stopped - compare March vs now by traffic source, device, country, landing page, and returning vs new visitors - check whether any app/theme change added page weight, popup friction, broken variant selectors, or checkout redirects - review product availability, shipping rates, delivery promises, and any surprise costs that appear late - look at returning-customer activity separately, since you said repeat buyers used to drive a lot of sales 100 visitors/day is still a small sample, so I wouldn’t conclude from one or two quiet days. But if the drop is sustained, the fastest clue is usually in the mismatch: same total sessions, but different source/device/landing page mix, or normal add-to-cart activity with a sudden falloff at checkout. On reviews, I’d avoid adding an app just because sales slowed. First confirm whether product-page trust is actually the bottleneck. If people are not reaching product pages or not adding to cart, reviews probably are not the first problem.

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>

Shopify analytics can tell you where the funnel breaks so you don't have to guess. In admin, compare before vs now for added to cart, reached checkout, and converted. Whichever one dropped is your answer. If add to cart dropped, it's probably theme js since you customized it. Try buying something on your phone in incognito. Try on desktop as well with the console open. If /cart/add comes back with a 422, the variant id isn't being sent and the button quietly does nothing. If people reach checkout but don't finish, place a test order yourself and watch whether payment options actually load.